Shipping policy

Shipping Policy

Last updated: August 2026

At BARK AT MEN, every piece is made to order. This means your order is produced especially for you once it has been placed, helping us avoid unnecessary overproduction and waste.

Processing & Production

Once your order is placed, please allow 3–7 business days for your item to be produced and prepared for shipping.

Production time is separate from shipping time. During particularly busy periods, production may occasionally take a little longer.

Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow its journey.

Delivery Times

Our standard delivery times are:

Netherlands: approximately 9–14 days

European Union: approximately 9–14 days

Belgium: approximately 9–21 days

United Kingdom: approximately 9–14 days

Rest of World: approximately 9–21 days

These are estimated delivery times and are not guaranteed. Delivery times can vary depending on your destination, local carrier, customs procedures, public holidays and other circumstances outside of our control.

For most EU orders, you should expect your order to arrive within approximately 12–21 days from the date of purchase, including production and shipping.

Where available, an estimated delivery date will also be displayed at checkout.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery destination and order.

Any applicable shipping charges will be clearly shown before you complete your purchase.

Customs, Duties & Taxes

Orders may be shipped internationally depending on the destination.

Where applicable, customs duties, import taxes or other charges may apply. Any charges that are the responsibility of the customer will be communicated where possible at checkout.

Please note that customs processing can occasionally cause delays beyond the estimated delivery timeframe.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking information.

Tracking updates may take a short time to appear after your parcel has been handed to the carrier.

If your tracking information has not updated for several days, please contact us and we will be happy to look into it for you.

Delayed Orders

While we work hard to ensure your order arrives within the estimated timeframe, delivery dates are estimates rather than guarantees.

Delays can occasionally occur due to customs clearance, carrier disruptions, public holidays, peak periods, weather or other circumstances outside our control.

If your order has not arrived within 7 days after the latest estimated delivery date, please contact us at thisislozz@gmail.com and we will investigate this with the carrier.

Incorrect Shipping Information

Please make sure your shipping address and contact details are correct when placing your order.

If an order is returned or requires re-shipping because an incorrect or incomplete address was provided, additional shipping costs may apply.

If you notice an error in your shipping information after placing your order, contact us as soon as possible at thisislozz@gmail.com. We cannot guarantee that changes can be made once an order has entered production.

Lost or Damaged Parcels

If your parcel appears to have been lost or arrives damaged, please contact us at thisislozz@gmail.com as soon as possible with your order number and, where applicable, photographs of the damage.

We will work with the shipping carrier and our fulfilment partner to resolve the issue.

Questions

If you have any questions about your order or delivery, please contact us at:

thisislozz@gmail.com

We are happy to help.

BARK AT MEN